Components
Live status of the systems that make up the Saaya platform.
API
REST + WebSocket control plane
Voice
Inbound + outbound call routing
Video sessions
Real-time video agent runtime
Business API integration
Web chat
Embedded web chat widget
Knowledge base ingest
Document parsing + embedding pipeline
Vector search
Semantic + keyword retrieval
Database
Primary + replica clusters
Worker pool
Agent runtime workers
Observability
Tracing, logs, metrics
LLM providers
OpenAI, Anthropic, Gemini
Voice providers
Sarvam, ElevenLabs, Cartesia
Past incidents
Resolved incidents over the last 90 days, with full post-mortems where applicable.
Elevated latency on outbound voice calls
ResolvedA misconfigured route in our SIP carrier added ~400ms to call setup for ~12% of outbound calls. Resolved by failing over to a secondary carrier and rebalancing routes.
Brief WhatsApp send delays
ResolvedUpstream rate limit on the Meta business graph caused a small number of campaign messages to queue for up to 90 seconds. Backpressure handling was added to the campaign engine.
Knowledge-base ingest queue backlog
ResolvedA change in the embedding queue scaling policy caused a backlog of large document uploads. The scaling policy was rolled back and a regression test was added to the deploy pipeline.