Question 1

What counts as a "voice minute"?

Accepted Answer

Active conversation time, the moment the user picks up to the moment the call ends. Hold music, IVR menus, and the agent's thinking-time silences all count toward minutes since they keep the channel open. We round to the nearest second; you only pay for what you used.

Question 2

Do early-bird discounts really lock in for life?

Accepted Answer

Yes. Sign up before public launch and your first paid plan price is locked for the lifetime of the account. We grandfather you across plan changes, you only pay more if you actively upgrade tiers.

Question 3

Can I bring my own API keys?

Accepted Answer

On Growth and Enterprise. Bring your own OpenAI, Anthropic, Gemini, ElevenLabs, or Cartesia keys, we handle routing, retries, and observability while you keep usage and billing on your own accounts. The Saaya bill in that case is the platform fee only.

Question 4

What happens if I exceed my plan limits?

Accepted Answer

You'll get an in-app warning at 80% and 95% utilization. At 100% your agents continue serving traffic at standard overage rates (charged on the next invoice), unless you set a hard cap. No surprise shutoffs, no surprise bills.

Question 5

Can I cancel anytime?

Accepted Answer

Yes, monthly plans cancel immediately, annual plans are pro-rated. Your data is exportable up to 30 days post-cancellation. No retention games.

Question 6

Is there an annual discount?

Accepted Answer

Two months free on the Growth plan when paid annually. Enterprise plans are negotiated based on commit and usage projection.

Question 7

Do you have non-profit / education pricing?

Accepted Answer

Yes. Email hello@saaya.ai with a brief description of your org and we'll work something out. Default discount is 50% off Growth.

Question 8

Are there setup fees?

Accepted Answer

None on Starter and Growth. Enterprise onboarding is a one-time professional services engagement, scoped to the integration depth your team needs (typically $5K–$15K).

Feature	Starter	Growth	Enterprise
Production agents	1	Unlimited	Unlimited
Voice minutes / mo	100	5,000	Volume pricing
Chat messages / mo	1,000	100,000	Volume pricing
Channels	Voice · Chat	Voice · Video · WhatsApp	All channels
LLM providers	OpenAI only	All	All + BYO keys
TTS / STT providers	ElevenLabs only	All	All + BYO keys
Knowledge Bases	1 · 50 docs	Unlimited · 10K each	Self-hosted option
Strict-citation mode
Versioning & rollbacks
Custom branding
SSO + SCIM
SOC 2 + DPA		Self-serve	Signed
Data residency	US default	US / EU	US / EU / India
Audit log export		CSV	CSV + SIEM
SLA	Best effort	99.5%	99.95%
Support	Community	Priority · 4-hr	Dedicated CSM

Start free. Pay only when your agents are working.

Starter

Growth

Enterprise

Every line, side by

No surprise bills.

What counts as a minute

Soft caps, not shutoffs

BYO keys = lower bill

Cost-route per agent

Frequently Asked Questions.

Free tier ships a working agent in fifteen minutes.