Blog

Field notes from the front line.

Why Saaya writes: because real-time AI is moving faster than any one team can document, and we've decided to share the playbook as we build it. Product updates, engineering deep-dives, customer stories, and India-AI takes — every week.

ProductApr 24, 2026

Why we built Saaya.

The founding pain, the bet on real-time multimodal, and what India's constraints make obvious. A long letter from the founder on what Saaya is, what it isn't, and where it's going.

Shivam Chopra9 min read

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Engineering

The 11-language voice problem and how we solved it.

Indic TTS used to mean choosing between fluency and latency. Here is the routing layer that lets us ship both — at sub-300ms first-token across Hindi, Tamil, Telugu, Bengali and eight more.

Saaya Engineering11 min read

Apr 21, 2026

Voices

Inside the Sarvam Bulbul-v3 rollout.

A behind-the-scenes look at standing up Bulbul-v3 across our customer base in five days — the canary policy, the cost ceiling, and the moment we knew it was ready.

Voices Team7 min read

Apr 17, 2026

Knowledge

Strict-citation RAG: a refusal-first knowledge base.

Most RAG systems hallucinate when asked something they shouldn't answer. We built ours to refuse first, cite always, and never paper over a missing source.

Knowledge Team8 min read

Apr 14, 2026

Product

From CSV to a million calls in five minutes.

How the campaign engine turns a flat list of leads into a live, observable, multi-channel cascade — with retries, deferrals, and a kill switch on every cohort.

Campaigns Team6 min read

Apr 10, 2026

Engineering

The Session Viewer playbook.

Every escalation has a story, and every story has a transcript. The patterns we look for inside Session Viewer when an agent goes off-script — and the fixes we ship next.

Saaya Engineering5 min read

Apr 6, 2026

India-AI

What India teaches you about real-time AI.

11 official languages. Patchy networks. Cost sensitivity that breaks Western pricing models. India isn't an edge case — it's the proving ground for everything that comes next.

Shivam Chopra10 min read

Apr 3, 2026

Customers

Voice agents that pass the human test.

A healthcare ops customer ran a blind A/B between our agent and a senior CSR. The agent won on resolution and tied on warmth. Here is what made the difference.

Customer Stories7 min read

Mar 30, 2026

Product

Agents that see, hear, and feel.

A tour of the multimodal stack — voice, video, chat, WhatsApp — under one config, with the LLMs, voices, and avatars businesses actually want to ship.

Saaya Product6 min read

Mar 27, 2026

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Two ways in

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The blog is the long-form story. The changelog is the receipts — every shipped change, with the date and the diff. Or jump straight to the platform.

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