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Legal

Shipping & Delivery Policy

Saaya is an online service. Nothing physical is shipped: what you pay for is delivered to your account at app.saaya.ai once your payment is confirmed.

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This Shipping & Delivery Policy explains how you receive what you buy from Saaya. It forms part of the Terms of Service and applies to every purchase made in the Saaya dashboard at app.saaya.ai by illusionart AI Private Limited ("Saaya," "we," "us").

Plain English: Saaya is an online service. Nothing physical is shipped. What you pay for appears in your workspace once your payment is confirmed.

1. A digital service

Saaya is software delivered over the internet. Plans, Powercell add-ons and credit top-ups are digital services. Nothing physical is shipped, there is nothing to collect, and there are no shipping or delivery charges.

2. How and when access is delivered

  • You buy in the Saaya dashboard at app.saaya.ai, signed in to your account.
  • What you paid for is delivered electronically to the workspace you paid from, once your payment is confirmed by our payment partner. Access is usually available as soon as the payment is confirmed.
  • Some payment methods confirm later than others. Access starts when the confirmation arrives.
  • For a monthly plan or add-on, each renewal is delivered the same way at the start of the new billing period, once that payment is confirmed.

3. Receipts and tax invoices

The GST tax invoice for each payment is available in Settings → Billing in the dashboard.

4. Prices and taxes

Prices are in Indian rupees (INR). GST 18% is added at checkout and shown before you pay. See /pricing for current prices.

5. If something is missing

If access does not appear in your workspace after your payment is confirmed, write to support@saaya.ai with your workspace name and the payment reference shown by your bank or in Settings → Billing. We will check the payment with our payment partner and make sure you receive what you paid for.

Cancellations and refunds are covered by the Cancellation & Refunds Policy.

6. Contact

Questions about delivery? Write to support@saaya.ai.

illusionart AI Private Limited Bengaluru, Karnataka, India

Contact

Questions, requests, or notices? info@illusionart.ai

illusionart AI Private Limited
Bengaluru, Karnataka, India

Version history
  1. v1.3 ·

    Self-serve sign-up and payment. New Cancellation & Refunds Policy: refunds only within 7 days of the exact date and time of purchase, only if no credits have ever been used and no agent has ever been built or tested in the workspace, every request reviewed individually by the Saaya team, full refund of the amount paid including GST, and a used coupon stays used. New Shipping & Delivery Policy: a digital service, delivered to the account at app.saaya.ai once payment is confirmed. Terms §9 now points to the refunds policy, states that GST 18% is added at checkout and adds coupon terms; §10 and §19 reference the new policies. The sub-processor list adds a bot-protection provider for dashboard sign-up. Refunds §3 and Terms §9 also state that a base plan can be refunded only after any Powercell add-on on it has been cancelled or refunded, and that a declined request is final for that payment. Privacy §3.7 now describes the optional “Talk to us” request form in place of the former invitation programme: the details are used only to reply to and follow up on the request, with no invitation or timeline, and are kept only as long as that needs (§8 updated to match). New sign-ups accept this version from September 18, 2026; for existing customers the Terms changes take effect under §18.

  2. v1.2 ·

    Cookie policy: named the real session cookies (saaya_access, saaya_refresh, saaya_csrf), documented saaya-consent-v2 and the Accept all / Reject non-essential / Manage / Cookie settings control on marketing, dashboard, and admin, and listed Clarity cookies when the tag manager loads them. Jurisdiction remains India / DPDP Act.

  3. v1.1 ·

    Children’s data (Privacy §10) rewritten: we do not verify age and do not collect or store parental consent, and the customer deploying an agent children can reach is the Data Fiduciary for it. Cross-border processing (§7) now says the handwritten study-notes function runs on a single US-based image-generation provider that is not selectable in the dashboard. Retention (§8) corrected: agents and knowledge bases can be deleted in the dashboard, call records and transcripts cannot, and removal is a written request. A row for the image-generation provider was added to the sub-processor list, and the DPA processing description and sub-processor categories were extended to cover generated images.

  4. v1.0 ·

    Initial publication.